Privacy policy

Effective Date: August 18, 2024

Grimmflower Hollow ("we," "us," or "our") values your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from grimmflowerhollow.myshopify.com (the “Site”).

1. Intellectual Property Notice

Please Note: We are selling our time and work, not the characters depicted in our VIP items. VIP characters do not belong to us and are not for sale.

2. Personal Information We Collect

Device Information: When you visit the Site, we automatically collect certain information about your device. This includes details about your web browser, IP address, time zone, and cookies installed on your device. We also collect information about the web pages or products you view, how you interact with the Site, and the websites or search terms that referred you to the Site. This automatically-collected information is referred to as “Device Information.”

We use the following technologies to collect Device Information:

  • Cookies: Data files placed on your device that often include an anonymous unique identifier. For more information about cookies and how to disable them, visit AllAboutCookies.
  • Log Files: Track actions occurring on the Site, including IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Web Beacons: Electronic files used to record information about your browsing activity on the Site.

Order Information: When you make or attempt to make a purchase through the Site, we collect information including your name, billing address, shipping address, payment information (such as credit card numbers), email address, and phone number. This information is referred to as “Order Information.”

Additional Information: We may also collect offline data and purchased marketing data/lists.

3. How We Use Your Personal Information

We use the Order Information to:

  • Fulfill orders (including processing payments, arranging shipping, and providing invoices/order confirmations).
  • Communicate with you.
  • Screen orders for potential risk or fraud.
  • Provide you with information or advertising related to our products or services based on your preferences.

We use Device Information to:

  • Screen for potential risk and fraud (particularly using your IP address).
  • Improve and optimize our Site (e.g., generating analytics about how customers browse and interact with the Site and assessing marketing and advertising campaigns).

4. Sharing Your Personal Information

We share your Personal Information with third parties to assist in using your Personal Information as described:

  • Shopify: Powers our online store. Learn more about Shopify’s privacy practices here.
  • Google Analytics: Helps us understand how customers use the Site. Learn more about Google’s privacy practices here, and opt out here.

We may also share your Personal Information to comply with legal obligations, respond to lawful requests, or protect our rights.

5. Behavioral Advertising

We use your Personal Information to provide targeted advertisements or marketing communications that may interest you. For more information on targeted advertising, visit the Network Advertising Initiative’s educational page. You can opt out of some services via the Digital Advertising Alliance’s opt-out portal.

6. Do Not Track

Please note that we do not alter our Site’s data collection and use practices in response to Do Not Track signals from your browser.

7. Your Rights

If you are a European resident, you have the right to access, correct, update, or delete your personal information. To exercise these rights, please contact us using the details below. Your information may be transferred outside of Europe, including to Canada and the United States.

8. Data Retention

We retain your Order Information for our records unless you request its deletion.

9. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or for other operational, legal, or regulatory reasons. Please review this page periodically for updates.

10. Contact Us

For more information about our privacy practices, if you have questions, or if you wish to make a complaint, please contact us at:

Email:
info@grimmflowerhollow.com