How often do restocks occur?
Restocks happen only one or two times per drop and will not happen within the same year. For example, if we have a Halloween drop in June, it will not be restocked again in time for Halloween and is unlikely to be restocked until the following calendar year.
How many items are available during a restock?
All products are limited to 30 items each at the time time of their drop and future restocks. Once they are sold out, there will be no way to obtain them. Please do not inquire about getting them after a sell-out.
What can I do with transparents?
I will no longer offer transparents with patterns or bundles. Transparents will now be sold separately and only for certain patterns, and you, the consumer, are no allowed to make any background changes.
Can I receive a transparent version for previous patterns?
No, if a pattern doesn’t come with a transparent option, you will not receive one. We will no longer email transparents for current or previous patterns.
Can I use previously transparent patterns with new backgrounds?
Patterns that previously allowed background changes can no longer be used with altered backgrounds. They must be used for transparent projects only. Once any extra printed on fabric is used up, please do not use the altered files anymore.
What about patterns with single background options?
Patterns with only one background option will now be available with different colored backgrounds, potentially at restock.
How can I get tagged for drops?
Comment on the official tag list thread posted a day or two before the drop. If you don’t comment on the post, your tag may be skipped.
Why was the website tag list option removed?
Unfortunately, the website tag list option did not work as intended. We will now use a Facebook thread for tagging purposes.
How can I ensure I don’t miss a drop?
Join the text list by texting "JSCDROP" to (844) 929-4290. This is the best way to shop the drop on time.
What types of licensing are available?
We offer single, unlimited, and annual licensing for those printing and selling on fabric, blankets, DTFs, etc. Each pattern requires its own single license. For bundles, you must purchase a license for each pattern.
What is the process for unlimited licensing?
Unlimited licensing is valid for one year from the purchase date. After a year, you have 30 days to purchase an annual license before needing to repurchase the unlimited license. Mark your calendar for renewals as we will no longer track licensing dates.
Is licensing included in discontinued drives?
Yes, licensing is included in discontinued drives.
When will customs be available?
Customs will only be available if explicitly stated. I will notify everyone in advance before opening day. Due to adjustments in life changes, customs are currently not available.
How many customs are available when they open?
There will be a limited number, typically 6 total. No additional customs can be purchased outside this limit unless you are apart of the rep team.
Can I alter the commissioned artwork?
Alterations to commissioned works are not allowed, except for personal use. You may crop, resize, or turn the image for personal use, such as digital wallpapers or invitations, but not for commercial use.
Can I resell the commissioned artwork?
Reselling of my artwork is not permitted.
What happens if I lose my commissioned work?
You are responsible for your commissioned work once it is emailed or uploaded to a drive. Although I may keep a copy, I am not responsible for replacing lost files. It is recommended to back up your files. I cannot guarantee that I will have a copy available if you lose the commissioned work.
What is the turnaround time for commissions?
Turnaround time (TAT) is typically 4 to 6 business weeks but may be sooner. TAT begins when you purchase your commission. Commissions are processed in the order of payments received.
Will there be yearly drives?
No, there will be no yearly drives. Only discontinued drives will be available. These drives will not be added to, and will not contain repeats of previous patterns.
What happens if someone cheats the system to obtain sold-out files?
Any attempts to cheat the system, including but not limited to deleting listings, sharing files, tracing files, or altering files through AI, will result in a ban from purchasing through JSC. This includes:
- Deleting main or digital listings to obtain patterns.
- Sharing files or asking others to share them.
- Tracing or stealing PNGs from transparent files.
- Altering files through AI to recreate or remove watermarking.
What rights are included with the purchase of this digital file?
Small handmade shops may use this design to make and sell items, including but not limited to:
- Handmade Clothing
- Stickers or Temporary Tattoos (If selling wholesale, a commercial license is required)
- Handmade Bags and Accessories
- Sublimated or DTF Shirts
- Sublimated or DTF Tumblers, Mugs, and other Drinkware
- Handmade Bows & Headbands
What additional rights are granted with a commercial license?
A commercial license allows you to:
- Print and sell Fabric
- Print and sell Faux Leather/Vinyl
- Print and sell Sublimation/DTF Transfers
- Wholesale stickers and temporary tattoos
- Have a third party manufacture fabric for you to sell (must be trusted printers)
Do you create custom logos?
No, I do not offer custom logo design services.
How do I use a discount code?
One code per order. Ensure to include your code at checkout. Refunds will not be issued for forgotten codes.
How do customs work?
Customs are pretty simple! If you see a print or design in our shop that you love, you can ask us about having it made into a different style of clothing. For example, if you love a particular print but want it as a dress instead of a shirt, just reach out and we'll let you know what's possible.
The easiest way to request a custom is by emailing us or stopping by Grimmflower Hollow in person. Many of our designs can also be made into other items like bags, book sleeves, notebooks, and more!
Do you design custom prints?
While I am a designer, I don't typically create completely new prints based on customer ideas. The artwork and prints used by Grimmflower are either designed by me or purchased/licensed from other artists.
Our clothing can be customized; our artwork generally isn't. If you're looking for something specific, though, feel free to ask! We may already have something that fits what you're looking for.
Do you design all of the clothing?
Nope! You'll notice that some of our clothing styles look pretty different from one another, and that's intentional.
My sister and I design many of our patterns, but we also love supporting other designers and using patterns created by other artists. You'll see pieces made from patterns by designers such as Pixelcass and Hex Reject alongside my own designs.
That means Grimmflower isn't just one person's style, it's a mix of the things we love, the artists we support, and the clothes we genuinely enjoy making.
Do you accept returns on clothing or stationery?
Yes! We accept returns on clothing and stationery as long as the items are unused and in their original condition.
- Clothing: Must be unworn, undamaged, and returned in the same condition it was received.
- Stationery: Must be unopened and unused.
- Custom clothing: Custom pieces may be returned as long as they aren't a one-of-a-kind item that we wouldn't be able to resell.
How long do custom clothing orders take?
Custom orders are handmade specifically for you, so turnaround time can vary depending on the item, size, and how many orders we're currently working on. We'll give you an estimated timeframe when your order is placed. Typically if the fabric is on-hand, it can be as fast as one week TAT.
Can I request a fabric/design that isn't currently in the store?
Possibly! If the design is one we currently offer and the fabric is available, we may be able to order or make it for you. Just ask!
Where are you located?
Grimmflower Hollow is located in downtown LeClaire, Iowa. Our storefront is where you'll find our current selection of handmade clothing, gifts, accessories, stationery, and more. 118 N Cody Rd.
What are your store hours?
Our current store hours can always be found on our Google Business Profile and social media. Hours may change seasonally, so we recommend checking before heading over!
Do you have everything from the website in the store?
Not necessarily! Our storefront has a rotating selection of handmade clothing and other products, and some items may be available online but not currently in-store. If you're looking for something specific, feel free to message us before you visit and we'll check for you.
Can I pick up my online order at the store?
We are currently working on this! If local pickup is available for your order, you'll be able to select that option at checkout. We'll let you know when your order is ready for pickup.
Can I order something in a different size or style?
Absolutely! If you see something you love but need a different size or would prefer a different clothing style, ask us. Many of our designs can be made into different garments.
Do you offer plus sizes/adult sizes?
We offer a variety of sizes, although our available sizes and styles change depending on the design. If you're looking for a specific size, reach out and we'll see what we can make!
(We typically can do NB to 5x!)
Do you make matching sibling outfits?
Yes! Matching and coordinating pieces are one of our favorite things to make. If you see a print you love, ask us about coordinating pieces for siblings or the whole family.
Can I bring my child in to try clothing on?
Yes! We have a fitting area available in the store so you can check the fit before purchasing.
Are your clothes handmade?
Yes! Our clothing is handmade in small batches rather than mass-produced. Because of that, slight variations between pieces are normal and part of what makes handmade clothing special.